Settlement of property insurance claims

Please, make sure you notify your claim to the competent insurance company.

When notifying a claim, please make sure you provide your contact details (particularly your mobile phone number or your e-mail address) so that our expert can arrange an appointment with you for the claim settlement.

If you have valid insurance coverage, please contact your insurer for information on how to make a claim. 

Methods of Claims Settlement:

• Claim Settlement with on-site inspection
• Claims Settlement with video inspection
• Claims Settlement via telephone
• Claims Settlement via the office

The optional methods of settling claims are determined by the insurance company guidelines. Upon receipt of the order to inspect the claim, we will try to contact you within one working day. We will also inform you about the method of claim settlement. After confirming the time and place of the inspection, the damage will be inspected within three working days.

We kindly ask you to take photos of the damage after the occurrence has been discovered and notified.  You should take the necessary measures to prevent further damage, but if possible do not change the condition of the damaged property.

During the inspection, the expert will take photographs – in a video damage inspection, the damage is documented by a video recording as well as photographs – and will then prepare a damage inspection report. If appropriate, you will be advised on what additional documents you will need to submit to the insurance company for the assessment of your claim.

Upon receipt of all the documents necessary for the settlement of the claim, our expert will make a payment recommendation to the insurance company based on the following possible sources:

A kárrendezés további folyamata, így a jogalap elbírálás, fizetési kötelezettségvállalás, valamint a kártérítés kifizetése a biztosító jogosultsága és feladata. Valamennyi általunk számolt kárösszeg tájékoztató jellegű, a biztosítótársaság az érvényes szerződési feltételekre, valamint egyéb körülményekre való tekintettel (pl. előzménykárok) módosíthat a kárösszegen és jogalap tekintetében is.

Amennyiben a kárfelvételt követően új körülmény merül fel, pótszemle igényüket kérjük szíveskedjenek az illetékes biztosítótársaságnál jelezni.

The following list shows what additional documentation may be required for each type of peril:

• In the event of fire, or explosion or lightning causing fire: Fire authority certificate
• In the event of burglary, robbery, vandalism, malicious damage: Police report or binding court decision (court judgment)
• In respect of third-party liability claims: Statement to Admit Liability by the party at fault (downloadable from here)
• For damage to technical equipment: Form to be handed over to the provider who carries out the repair or prepares the expert opinion (downloadable in: Hungarian, English, German). Please ask the provider/expert to return any replaced, qualified part, as it must be presented to the loss assessor.
• For water loss claims: Water utility service certificate (download from here).

If additional documents are required to settle the claim, our expert will advise you of this at the time of the damage survey.